If there are any queries that this page doesn’t cover, please feel free to write to us here.
Regarding Your Account
DO I HAVE TO CREATE AN ACCOUNT TO MAKE PURCHASES ON UPCYCLE CORPS?
It is not mandatory to create an account to shop with us but it is always a great way for an easier and faster checkout!
HOW DO I EDIT MY ACCOUNT DETAILS?
To add a new address or edit a saved address, please follow the steps:
- Click on ‘My Account’
- Click on ‘My Addresses’
- Select ‘Edit’ or ‘Add a new address’
I HAVE FORGOTTEN MY PASSWORD, WHAT DO I DO?
No problem. At the time of logging into your account, click on ‘Lost Password’. You will be sent a link on your registered email ID to change your password.
Placing an Order
HOW DO I PLACE AN ORDER?
Follow these steps:
- After adding your desired product(s) to your cart, click on the cart to view it.
- Get an option to plant a tree for only ₹89. It’s never a bad idea. 🙂
- Get an option to inform us of any specific order instruction!
- Opt for check-out.
- Fill in required details like your name, the shipping & payment address, contact info, etc.
- Select the payment mode and place your order! You will receive a system-generated email confirmation with the order details.
WHAT INFORMATION DO I NEED TO PROVIDE TO PLACE AN ORDER?
- Your good name
- Your billing & shipping address with pin code.
- Your email ID to receive the order confirmation and shipment tracking details
- Your mobile number
- Payment information according to the mode of payment selected
HOW WILL I KNOW THAT MY ORDER REQUEST HAS BEEN RECEIVED?
We send you an email and/or text message with an Order Confirmation. In case you have not received an email from us, please write to us here with your payment details.
HOW DO I CHECK THE STATUS OF MY PLACED ORDER?
You can track your placed order via the link provided in the order confirmation mail. You can also check the Track Order page on our website – simply put your registered email address and your order ID to get the status of your order.
Cancelling & Modifying Your Order
HOW DO I CANCEL AN ORDER THAT HAS BEEN PLACED?
IS THERE A CANCELLATION PERIOD AFTER RECEIVING?
You can request for a cancellation with refund via email within 3 working days of the order delivery. We will require actual pictures of the products received showcasing issues with the said product. The team will review the details shared and confirm if it is eligible for return basis our Returns Policy. Please check our Returns Policy for more details.
HOW TO ADD OR REMOVE PRODUCTS FROM AN ORDER THAT HAS ALREADY BEEN PLACED?
Refund of a Returned Order
WHEN WILL I RECEIVE THE REFUND FOR A RETURNED ORDER?
Refunds are processed within one week of receiving the returned goods.
I DID NOT GET A FULL REFUND FOR A RETURNED ORDER.
Please write to us here with your queries here. Please include a picture of your receipt/order confirmation.
CAN I CONVERT MY REFUND MONEY TO EARTHY POINTS?
Earthy Points is a part of our Rewards Program, hence the refund money cannot be converted to Earthy Points. However, it will be refunded back to you in 4-5 working days, according to the bank details you submit.
Placing Return and/or Exchange Request
WHAT IS UPCYCLE CORPS’S RETURN AND EXCHANGE POLICY?
Find our complete Refund policy, in detail here.
HOW DO I PLACE A RETURN REQUEST FOR A DELIVERED ORDER?
A return/exchange request should be raised via email quoting your order number to our customer representative here.
WHY WAS MY RETURN/EXCHANGE REQUEST DENIED?
Your return request should meet the following conditions to be accepted:
- The products must be returned in the original condition they were received in, along with any bills, tags, labels etc.
- Products must be in their original form and unsoiled
- Brand packaging should be intact
- Replacement of a product will be subject to availability of the product on the website at that time
WHEN WILL THE RETURN/EXCHANGE OF MY ORDER TAKE PLACE?
The time taken for returns and exchanges may vary from brand to brand or seller to seller.
CAN I GET A FREE SAMPLE OF A PRODUCT TO TEST BEFORE PURCHASING?
Upcycle Corps does not offer free sampling of products.
FOLLOWING ARE THE MODES OF PAYMENT WE ACCEPT:
- Airtel Money
- American Express
- Diners Club
- Master Card
- Ola Money
WHY IS THERE NO COD OPTION ON MY ORDER?
The COD method of payment is currently not accepted on our website.
WHAT DO I DO IF MY PAYMENT FAILS?
Not to worry! You can contact us here:
- For Customer Queries please write to us here.
- For Bulk / Corporate / Customized enquiries please fill this form.
Collaborate with Upcycle Corps
HOW CAN I COLLABORATE WITH UPCYCLE CORPS?
We are always looking for more ways to grow together with our community.
- If you have any collaboration requests related to sales of your products, write to us here to collaborate with us.
- If you are an influencer/institution/community and would like to help us promote sustainability, write to us here.
HOW CAN I BECOME A SELLER ON UPCYCLE CORPS?
Upcycle Corps exclusively features artists, brands, products and makers who run their businesses with respect for people and the planet. Check out all our sellers here. If you think you’ve got what it takes to become our partner, we are looking to work with sustainable brands like yours.
Please see the entire process of becoming a seller here.